Contact Us for Support and Assistance

Need help with your account, payment, access or game-related questions? Our customer support team is available through several contact channels, so you can choose the option that best matches your issue.

For quicker assistance, include your username or registered mobile number where appropriate, along with a clear description of the problem. Never send your password, OTP or banking PIN to customer support.

Our Customer Service Contacts

We provide three main ways to contact the support team:

Live Chat (On Our Website Feature)

Best for: urgent questions and problems that need a quick response.

Live Chat is the most convenient option for issues such as:

• Trouble signing in
• Game access problems
• Questions about account status
• Payment status questions
• Withdrawal status
• General account assistance

Because the conversation happens directly through the website, you can explain the problem and receive assistance without waiting for an email response.

WhatsApp (On Our Website Feature)

Best for: account and payment questions when you prefer messaging.

WhatsApp can be useful for:

• Account-related questions
• Payment enquiries
• Withdrawal questions
• Problems accessing your account
• Following up on an existing support request

When contacting support through WhatsApp, use the official number displayed on the website. Avoid numbers shared by unofficial agents or social-media accounts.

Email

Best for: detailed issues that may require screenshots, transaction information or a written record.

Email is particularly suitable for:

• Account verification questions
• Detailed payment issues
• Transaction discrepancies
• Technical problems that are difficult to explain briefly
• Complaints or formal requests
• Following up on a previous conversation

When sending an email, explain the issue clearly and include the relevant transaction reference or screenshot if requested.

Which Contact Method Should You Use?

For anything urgent, Live Chat is generally the quickest place to start. For an issue that needs documents or detailed explanations, email is usually more practical.

Available Time to Contact

Customer support availability can depend on the channel and the current service schedule.

• Live Chat: Available during the support hours displayed on the website.
• WhatsApp: Messages can be sent through the official support number, with responses provided according to the team’s operating hours.
• Email: You can send an email at any time. Responses are handled during the team’s support hours and may take longer than Live Chat.

If you contact support outside normal operating hours, leave a clear description of the issue so the team can review it when support resumes.

What to Include in Your Message

A clear message helps the support team identify the issue faster.

Include:

• Your registered username or mobile number
• The type of problem
• Approximate time the issue occurred
• Transaction reference, if relevant
• A screenshot when it helps explain the problem

Do not include your password, OTP, PIN or other confidential security information.

Before Contacting Support

Check the relevant account or payment section first, as some common questions may already be answered there. If the problem remains unresolved, choose the support channel that matches the type of issue and provide enough information for the team to investigate it.

For urgent account or access problems, start with Live Chat. For detailed cases involving documents or transaction records, email is generally the better choice.